Author Topic: Users from China unable to start Substance Designer 2019.1.0  (Read 710 times)

Hello,

This is the thread for providing us with information about the apparent crash on startup of Substance Designer 2019.1.0 for users from China.

In order for us to investigate this problem, please send your log file. It is located in this folder:
  • [Windows] C:\Users\<username>\AppData\Local\Allegorithmic\Substance Designer
  • [macOS] Library > Application Support > Allegorithmic > Substance Designer
  • [Linux] ~/.local/share/Allegorithmic/Substance Designer/databases/thumbs.sqlite
You can attach the log file to a reply in this thread.

If possible, after a crash, please send the crash report by following the instructions in the prompt that appears when starting Substance Designer again. Make sure the 'Send additional information' checkbox is checked.
Provide detailed steps you took before the crash in the text input box.

Additionally, please provide the following information:
  • Is your computer reliably connected to the internet when starting Substance Designer?
  • Is the version 7.0.0 of the Substance Engine currently selected? You can find out about the current engine by pressing the F9 key, or in the 'Tools > Switch Engine...' menu;
  • Are your graphics drivers up to date?
We thank you for your time and help!

Best regards,
Luca Giarrizzo
QA Analyst
Substance Designer Team