Author Topic: Substance Source in launcher won't finish downloading materials  (Read 736 times)

Whenever I try to download a material from substance source and send it to any of the option (painter, designer, etc) the download starts but never seems to finish. It will always just sit at this progress.

I have used this method before with about 14 assets but for some reason I have no been able to get this working for the past week.

Linked is a screen shot for an example.
https://prnt.sc/u0c4fr

Hello,
Could you please export your logs and share them with us ?
To do so just click on your username in the upper right corner and select export logs. Then just send us here the generated log file.
With these we'll have a better understanding of why it happens (firewall issue, temporary unavailibility of the Source API, ...)
Thanks for your help