[SOLVED] Alchemist immediately crashes after startup

[tholtmark]

When I start Substance Alchemist via the Launcher, I see the interface with the Bug Report window covering it; the program is locked up and I cannot use the interface or use the Bug Report window.

The system I use is an MSI GS75 with the new NVidia RTX 2070 Max-Q\32GB RAM\512GB SSD and running on an Intel i7 8750H CPU

Painter and Designer start without problems on this system.

As a side note, I've successfully installed (via Launcher) and run Substance Alchemist on my desktop system with NVidia GTX 1080Ti\64GB RAM\1TB SSD running on a Ryzen Treadripper 1950X. Is there an issue with the RTX Max-Q line of videocards?

I've attached the logfile

[Guillaume.D]

Can you try again with our fresh 0.5.4 release?
Did you send crash report? If so, please PM me your email.

Thanks,
Guillaume

[tholtmark]

Hi Guillaume,

I tried with 0.5.4. but I get the exact same crash. I couldn't use the bug report window that pops up, because the program is seized up (Windows is still running). I have attached the log.txt in the previous post. I have also send you a PM.

Please let me know what you can find out.

Cheers,

Ted

[Guillaume.D]

Thanks for the email. We are working on your problem and try to find a reproducibility.
"please hold the line"

I'll keep you in touch a soon our team find something.
Cheers,

Guillaume

[Take Refuge]

I am having this Problem also, It arose after I loaded a custom HDRI, I managed to get it working long enough to put back the default HDRI, but since then Instant crash just after Load.
same for
0.5.4, 0.5.3 and 0.5.2

[Guillaume.D]

Try to save in another place your Alchemist appdata. And then delete the Alchemist "appdata" folder.


    Windows: ~/AppData/Roaming/Allegorithmic/Substance Alchemist
    MacOS: ~/Library/Application Support/Allegorithmic/Substance Alchemist/
    Linux: ~/.local/share/Allegorithmic/Substance Alchemist

https://support.allegorithmic.com/documentation/sadoc/your-materials-172823824.html

[Take Refuge]

This Worked. Thank you.

[Naëlle]

Note that the settings for the HDRI and other options from the same panel are stored in %APPDATA%\Allegorithmic\Substance Alchemist\settings.json.  If you believe these settings are the source of the crash/freeze and don't want to purge everything, try to remove this file only.

[tholtmark]

Note that the settings for the HDRI and other options from the same panel are stored in %APPDATA%\Allegorithmic\Substance Alchemist\settings.json.  If you believe these settings are the source of the crash/freeze and don't want to purge everything, try to remove this file only.

Hi Nicky,

This is an interesting find. Because of your remark, I looked at the log file and look at this entry; it seems my setting.json is missing:

[ERROR][HubQQUserSettings] Error while reading settings : cannot open file (The system cannot find the file specified.) <file:///C:/Users/tholtmark/AppData/Roaming/Allegorithmic/Substance Alchemist/settings.json

I looked in the folder and there is in deed no settings.json file. Is this file supposed to be generated during installation of Alchemist?

[tholtmark]

Hi all,

I've managed to fix the problem myself. What I did is the following:
- I changed TdrDelay and TdrDdiDelay back to default 2 (I had it set to 60 because of Houdini);
- used unins000 in ~/Program Files/Allegorithmic/Substance Alchemist to uninstall Alchemist;
- manually removed all remaining folders/files of Alchemist from AppData;
- restarted computer;
- started Substance Launcher;
- reinstalled Substance Alchemist.

[Naëlle]

Actually we should save the settings whenever we change a setting option as well.

[Amanda Potts 0]

Try to save in another place your Alchemist appdata. And then delete the Alchemist "appdata" folder.


    Windows: ~/AppData/Roaming/Allegorithmic/Substance Alchemist
    MacOS: ~/Library/Application Support/Allegorithmic/Substance Alchemist/
    Linux: ~/.local/share/Allegorithmic/Substance Alchemist

https://support.allegorithmic.com/documentation/sadoc/your-materials-172823824.html

This worked for me also.
Make sure to show hidden files to find it on mac. Shift+cmd+period