Author Topic: Solved: Activation doesn't work  (Read 3410 times)

CMC


Hi,
I have tried this with a direct download and also with the lauchner. I can install Alchemist, but I can't activate it. When I try via my account, i get this:

I click on "Finish" and the following error message appears:


If I try to activate with the license file I get this error:


I am on the monthly subscription, so my license should be valid.

What can I do?

Thanks, Christina
Last Edit: March 23, 2019, 10:08:13 am

Hello,

Try to remove your password and write it again when using the activation via your allegorithmic.com account.
The evaluation option (first on the list) is not activated.

You can also download your license file here: http://allegorithmic.com/user/downloads

Cheers,
Baptiste
Substance Alchemist Product Manager

CMC


Hello,

Try to remove your password and write it again when using the activation via your allegorithmic.com account.
The evaluation option (first on the list) is not activated.

You can also download your license file here: http://allegorithmic.com/user/downloads

Cheers,
Baptiste

Hi Baptiste,
thanks for the reply, but the license file from today is the very same like the one from yesterday and the day before. I have now tried it again with the license file, with direct install and with the launcher. It still says the license file is invalid.
Tried also again to use my account to validate. Typing in the password again also doesn't change anything.

I didn't try the first option (Evaluate), the Activation wizard chooses the option as soon as the error pops up.

Best

Edit: For other users with the same problem: After deinstalling Alchemist again I deleted all alchemist subfolders in the app-folders local and roaming, and also cleaned the registry from the remaining alchemist entries. During the registry cleaning i saw the firewall entries for Alchemist. It was blocked. I am using the newest version of the Comodo Internet Security Premium, and that never happened with the other Substance software before. I have reinstalled Substance Painter last week, no problem with the firewall. But for some reason Comodo didn't like Alchemist. After unblocking it, the activation worked.
Last Edit: March 22, 2019, 11:16:19 pm

Hello,
Activation wizard. Status 403
I have a problem with activating the 30 day version of the substance designer program. "Status 403" appears. What to do?

Hello,

The 30 Days activation is not available for Substance Alchemist. You need a license. For that, there are 2 options:
- You get a license if you're part of the Substance Subscription that includes all products + 30 Substance Source downloads
- You're a student
Substance Alchemist Product Manager