Only See White Image When Using Substance Plugin for UE4. Why?

[garretttru]

https://youtu.be/Eycq-v_BCdw

Here is a video showing what I am talking about. 
Basically I am trying to download materials into my UE4 project but I cannot see what any of the look like since when it tries to load the previews it only displays a white image of empty blankness.

What do I do?

Thanks in advance for any advice!

[-kg-]

https://youtu.be/Eycq-v_BCdw

Here is a video showing what I am talking about. 
Basically I am trying to download materials into my UE4 project but I cannot see what any of the look like since when it tries to load the previews it only displays a white image of empty blankness.

What do I do?

Thanks in advance for any advice!

Hey @garretttru ,

This is a bug currently with any Unreal version lower than 4.21. The devs are aware of this issue. The Substance tiles will show up white in Substance Source. The workaround at the moment is to use the Substance Source website. Sorry for the inconvenience.