Author Topic: Got an error and now cannot drag files into Painter  (Read 740 times)

I got an error today while importing a bunch of Smart Materials into my project, this one here



After receiving this error, it's no longer possible for me to drag files straight into Painter to import them, the mouse just shows that crossed out circle cursor. Restarting Painter, the PC, making a new project, etc have not worked to restore my ability to do this. The only way for me to import now is using the Import Resources option in the File menu.
Last Edit: October 26, 2018, 06:00:33 am

Hmm, that's very odd.
Can you please attach a log file ? See : https://support.allegorithmic.com/documentation/display/SPDOC/Exporting+the+log+file
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

Last Edit: October 25, 2018, 09:06:39 pm

Can you check your drag and drop issue may not be related to this : https://support.allegorithmic.com/documentation/spdoc/impossible-to-drag-and-drop-files-into-the-shelf-140115970.html

Also I would suggest changing your GPU drivers version, see : https://forum.allegorithmic.com/index.php/topic,22711.0.html
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.