Author Topic: I can't open my Substances  (Read 1289 times)

Hi,

Many of my Substances does not open anymore. Yesterday  they open.
I have an error message "failed to read version of URL ......"
I have lost many work.

What am I doing wrong ?

hey, did you try a clean reinstall?

Hi,

Can you give me the full error message ?
Can you also send me one of your graph you can't open ? (you can share it using private message if you prefer)

Thanks !
QA Analyst

Hi,

Can you give me the full error message ?
Can you also send me one of your graph you can't open ? (you can share it using private message if you prefer)

Thanks !


The message is " Failed to read version URL " file:/SubstanceDesigner/pierre/pierre.sbs"
I will try to reinstall.

the reinstall did not resolve my problems  :-\

Hi,

A reinstall of Designer won't solve the problem.
The issue comes from your sbs. I don't know what happened but your sbs is entirely corrupted, it can't be opened by Designer.

I will contact you using private message for more info.

Thanks !
QA Analyst