Brush stroke snap on center of the uv.

[kaiserkloud]

Hi there, i'm having a problem with substance painter, when i try to paint a mask directly on the uv's view, the brush stroke snap at the center of uv space and i can't move it until it reach the other view (the 3d one) or the mouse goes on the layers stacks. This after the very last update.
Thank you for any answer.

[kaiserkloud]

It's like i solved it by unchecking preserve stroke on mesh, but it crashes often, and the uv space looks very big, like my actual uv's island is really small.

[kaiserkloud]

Screen of the issue.

[Ludo P.]

Hi,

Can you send a log file please ? ( https://support.allegorithmic.com/documentation/spdoc/exporting-the-log-file-128745475.html)

Can you share me the mesh please ? (as .fbx or as .obj)

Cheers,

Ludovic

[kaiserkloud]

I can't send the mesh, because it's for a job, i know the reasons of the crashes, it's about the hair/beard mesh which have a lot of meshes, but it crush only if i select their material with uv's view opened.
The problem it's why i visualize the uv's in that way.
I take the log file from the folder in appdata. I have not the export log option under help popup, don't know if it's because i have steam version.

[Francisco L]

I have the same problem with the new version (Steam version 2018.2.2)
When a new project is created, the 2d view show my uv in the lower left corner(see picture 02), and the gray uv border moves like it has a weird parallax effect, when i zoom ,the pointer get stuck, and when i tried to paint, the pointer and the painted area are misaligned (see picture 01).

Things i tried (tested with diferent 3D models with the same results):

-Update and back to a previous nvidia driverversion. nothing of this work.

-Open a old project. The old project works ok(see picture 03).Then i create a new project, and the new projects works as intended(see picture 04).

-Open a old project and then open a saved(bugged) project, and the problem persist.

Please fix this bug. Thanks!

[Cody1712]

Hi I have the same problem. Tried it with different meshes. Everything worked just fine yesterday (with the meshes I was testing) but now after an update on steam the 2 D view seems to be broken.

I also tried reinstalling. Didnt help.

[kaiserkloud]

Yep, everything after the last update, on an older project everything is normale, but if i use the same mesh on a new project, the problem persist!

[Jeremie Noguer]

Hi guys, we are looking into this. In the meantime, a workaround is to export the mesh from Painter, and create a new project using this exported mesh.

[alanna.lb]

Hi guys, we are looking into this. In the meantime, a workaround is to export the mesh from Painter, and create a new project using this exported mesh.

I'm having the same problem on the newest version. I tried this export workaround but it didn't fix it for me. I did get it to work if I used the exported model on a new file (close and reopen painter) in 2.1

I'm gonna be rolled back until this is fixed, I use 2D view to paint a lot

[daveyploo]

[...] a workaround is to export the mesh from Painter, and create a new project using this exported mesh.

Didn't have an effect for me.

It doesn't seem to be a problem with the mesh, but rather Painter itself. If I load up projects I just worked on yesterday with no issue, I'm getting the same weird parallax grey box offset mouse crazyness effect. It seemed to happen when I was randomly messing with projection painting, then all of a sudden everything went haywire. Painting in 3d view is fine, but 2d is impossible.

Here's a video demonstrating my issue, if it helps: https://youtu.be/S8u_1tSiIkQ

[Froyok]

We found a fix, we are prepping a test build. It may be a bit delayed however as we have a few issues internally with our build system. We will keep you guys updated.

[Cody1712]

Hello, could you give an estimate when we can expect the fix?
I need Painter for work so it is quite difficult cause the workaround doesnt work for me and I cant get any work done for 3 days now.
Thank you.

[Froyok]

If we don't have a build out today it will be in the beginning of next week maximum.

[cinku91]

An exactly same problem here, I mostly work around the UV map because and this is just terrible news for me. Especially if I'll have to wait through the weekend.