Author Topic: "Your license file is too old"  (Read 495 times)

Hi there. Just launched Substance Painter today to do some work, and I'm getting a message telling me that my license file is too old, and that I should download a new one from the website. I select "Activate using your account", but it tells me that my license isn't valid for this version. Is this a bug? What's going on?

Hi,

Can you try to delete your password and type it again in the activation window?
If you still have the issue, please contact us at https://www.allegoriithmic.com/contact so we can check your licenses with you.

Cheers,
Director of Product Management & COO

Okay I've just sent out a form. Thanks :)