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Author Topic: Summer 2018.2.1 Build Hangs  (Read 900 times)

jafike

Can't get the latest 2018.2.1 build to initialize.  I notice "Generating thumbnail(s)...." is displayed in the lower right corner.  Task manager shows Painter using 14gb and cpu 25% load.

I uninstalled 2018.2.1 and installed 2018.1.3 and it runs fine.  Re-installed 2018.2.1 --- same problem.
on: August 10, 2018, 11:27:28 am
(23Jun20) Ryzen 1800x,  Samsung 970 EVO 1tb NVME-M.2 SSD, EVGA SuperNOVA 1000w G2 PS
Corsair Vengeance 64GB DDR4 3200 Mem, GeForce GTX 1080 Ti FTW3 446.14 (27May18), Win 10 Pro x64

jafike

Now it's working.  I'm guessing I needed to wait a while when launching the new version so the shelf can be initialized.  This morning I just started the app and let it sit. 
Reply #1 on: August 10, 2018, 04:08:49 pm
(23Jun20) Ryzen 1800x,  Samsung 970 EVO 1tb NVME-M.2 SSD, EVGA SuperNOVA 1000w G2 PS
Corsair Vengeance 64GB DDR4 3200 Mem, GeForce GTX 1080 Ti FTW3 446.14 (27May18), Win 10 Pro x64

Froyok

Usually a high CPU value and a shelf not loading previews quickly means there is a resource being generated. Depending of the complexity of the resource it can take more or less time. However once generated it will be cached on the disk.
Reply #2 on: August 17, 2018, 05:12:14 pm
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.
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