Author Topic: User Guides/Documentation Link is Broken  (Read 2406 times)

I'm hoping this is a known issue and is being fixed but the Users Guides have been down for two days.  Currently the link "https://bugs-staging.allegorithmic.com/documentation" can't be found.  (This is the link off the main Allegorithmic site.)

Looking forward to getting the docs back online.   :)

-Jason

This address is not valid any more, but the documentation should be up and running now, accessible from the main site or here : http://support.allegorithmic.com

http://support.allegorithmic.com/ doesn't work either. I've been getting "502 Bad Gateway" for the past couple days.  Tried IE, Chrome and Firefox.

Works now :)

Substance Painter section of docs is really slow.  Also, report a bug is bugged.  "ooops, something went wrong" .

Is there an offline documentation mode?  These docs, for me, seem to be down more than up.  Or atleast down when I need them.

For my part, I can't even log in to get to the documentation. I checked if I was on the main Allegorithmic site (and I am). Did I miss some form of account creation to get to it? I thought access to the docs didn't need loggin in (agian) because I got the beta version of Substance Painter. Hope to hear from you guys soon.

- Alfred

Hello,

You don't need to login to your account to view the support docs. Please check this link.

http://support.allegorithmic.com/documentation/display/HOME/Documentation+for+the+Allegorithmic+Products

Cheers,

Wes
Head of Substance Demo Art Team
the3dninja@adobe.com
Twitter: The3DNinja

Wes,

I am getting "502 Bad Gateway" via the Bitmap2Material 3 >Help>Online documentation, and the main allegorithmic site. Also, that link you provided is also generating a 502 Bad Gateway.

Wes,

I am getting "502 Bad Gateway" via the Bitmap2Material 3 >Help>Online documentation, and the main allegorithmic site. Also, that link you provided is also generating a 502 Bad Gateway.

Oh, thanks for reporting. We will get this fixed.

Cheers,

Wes
Head of Substance Demo Art Team
the3dninja@adobe.com
Twitter: The3DNinja