Author Topic: Cannot download asset with Substance Source  (Read 4065 times)

Hi,
i have this error trying to download an asset with SP 2017.2.0:
[Scene 3D] 3D scene successfully loaded
[Plugins] Loading plugin photoshop-export
[Plugins] Loading plugin resources-updater
[Plugins] Loading plugin substance-source
[Scene 3D] 3D scene successfully loaded
[Scene 3D] 3D scene successfully loaded
[Scene 3D] 3D scene successfully loaded
[Scene 3D] 3D scene successfully loaded
[Plugin - substance-source] Loading Substance Source assets...
[Plugin - substance-source] Total number of assets: 1169
[Scene 3D] 3D scene successfully loaded
[GenericMaterial] Creation of the shader preview-material-shader successful
[Script] file:///C:/Allegorithmic/Substance Painter/plugins/substance-source/main.qml:956: ReferenceError: propDetails_hashIndex is not defined

I can browse the material, but when i try to download i get the above message.

Thanks for help

Hey alexandrinos,

Sorry you are having this issue. I've noticed this error can occur from two things:
  • Attempting to download with 0 downloads left
  • Downloading something from the Source website (less than 30 minutes before the download was completed) and then trying to download the same asset in Painter Source

In the case that the error was caused by the second reason, logging out then back in should do the trick :)


So I have this problem too...

[Script] file:///C:/Users/CAN/Documents/Allegorithmic/Substance Painter/plugins/substance-source/main.qml:855: ReferenceError: propDetails_hashIndex is not defined

log issue
I've been logged?

Hi,

We found the issue, it's going to be fixed in a hotfix early next week.
Sorry for the trouble.

Cheers,
Head of Product Management