Author Topic: How to report an issue ?  (Read 12107 times)

Our team is screening the forum on a daily basis, and we do our best to help you.

If you have technical issues such as instabilities, crashes, low performances, etc, you may post it in this forum. Make sure to check that your issue hasn't been already covered by our FAQ: https://forum.substance3d.com/index.php/topic,31029.0.html

In order to get help in an efficient manner, please follow those rules:
  • Attach a log file to your post, see: https://docs.substance3d.com/spdoc/exporting-the-log-file-128745475.html
  • Attach a screenshot of the issue to your post if possible
  • Indicate some steps to reproduce the problem
  • Don't create duplicate threads and/or ask the same questions in different threads. This will not make you get an answer faster.
  • Don't post in very old threads (older than a year for example).. The software evolve a lot and some issues may have been already fixed or have changed since and the thread is not relevant anymore.
Last Edit: March 30, 2020, 11:15:48 pm
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.