Author Topic: substance painter not responding on start  (Read 1983 times)


A few days long now my substance painter 2 (2017.3.3) keeps freezing instantly when i start the program. The only thing i can do is wait for the program to respond or to close the program. This already happens before i am able to click away the welcome message.

Last time it worked was around 2 weeks ago. Nothing changed on my PC since then except for a driver update. I didn't use the program for a while since then until a few days ago. I don't have any custom shelf's, plugins, etc.

I've tried:

- reinstalling
- delete preference folder
- checked/disabled conflicting programs

But nothing seemed to work.

After looking in a lot of forums i saw a possible solution. I uninstalled, deleted the substance painter folders in c/documents, c/appdata/local and c/appdata/roaming. Then i restarted my PC and reinstalled substance painter and it worked!

However the same issue happens again when i restarted my PC. The same trick doesn't work anymore neither.

I am not able to export a log file via the help menu be course i cant do anything in substance before it freezes. The log file attached is from the appdata folder.

Hope someone can help me with this issue.

Last Edit: February 05, 2018, 07:12:16 pm

Could you give a try at Substance Painter 2017.4.2 and see how it goes ? With the Trial version for example.
Don't forget your log file. It can be exported from the Help menu of the software.
Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.