Author Topic: New PC - Not able to run Painter  (Read 1932 times)


I have bought a new PC with Windows 10.
It was not a big deal to install all of my indie products from allegorithmic.
Substance Designer and Bitmap2Material3 runs without Problems.
But Substance Painter wont start.

I have tested
Substance Painter 2017.2.0
Substance Painter 2017.3.0
Substance Painter 2017.3.3

But always the same Problem.
I see the splash screen with this goat figure and then nothing happens.
What could be the problem?

Any help would be nice.

Cheers Malo

Could you please attach a log file?
You should find a log in this folder: C:\Users\*username*\AppData\Local\Allegorithmic\Substance Painter\log.txt


Can you check you do not have any know conflict software installed ?
Don't forget your log file. It can be exported from the Help menu of the software.
Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

I have nothing in use in this list what could cause a conflict.
There is only the Anti Virus Option, but i dont get a false positive on install nor if i start Painter.

Never have problem with Windows 7 and Painter, but now, this sucks.