.sbs not dowloaded when available?

[Alessandro]

Sorry if it's a newbie question, but in the Substance Source there are several substances marked as "SBSAR & SBS"; however, only the .SBSAR gets downloaded. Why is that? Thanks

[Jeremie Noguer]

You need to click on the small blue "SBS" button right od the download button to get the sbs file.

[Alessandro]

Ah there it is, you first have to open the substance page and then you can download it. I was just clicking the blue button at the bottom right of the preview. Thanks.

[microdot]

Hi I'm also a super noob and am having a similar issue, except I get no downloads and nothing added to my asset library, no matter what icon I click or window I'm in. Can't figure this out, and support sent me to the forums, so any help/advice is appreciated, thanks.

- Actually to clarify, the 'free' ones do work and show up in assets. But nothing else, and I'm currently subscribed.

[microdot]

Disregard, tech support hot me back with a subscription issue.
Works now.