Author Topic: problem with viewports  (Read 1649 times)

Hello,
Please advise what can be the problem with a s.painter in my case?

After update of s.painter it is not showing any colors and materials properly in viewport and in material preview section.
In properties-paint window you can see weird green stripes on material while it should be red colored standard material. It also does not show me any paint while working, simply nothing.

I am running the project on integrated graphics intel hd4000, cpu i5-3320m, 8gb ram.
It is a weak system, but s.painter worked just fine before the update.

I tried to reinstall the substance painter without updating it. But it did not help. Need assistance.

screenshot: https://simagic.files.wordpress.com/2017/11/divers.jpg
Last Edit: November 24, 2017, 09:16:27 am

Your GPU is not supported, please take a look at our minimum requirements : https://www.allegorithmic.com/products/tech-specs
Don't forget your log file. It can be exported from the Help menu of the software.
-----------
Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

Well, just because my GPU was working with your software I decided to buy it... after your latest update I see this problem.

You can contact us to discuss about a refund, I'm sure we can help you about this : https://www.allegorithmic.com/contact
Don't forget your log file. It can be exported from the Help menu of the software.
-----------
Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

Thanks for your reply.