Substance Painter crashes immediately when I open a sample file

[moenen]

Hi,

I have downloaded Substance Painter and I would like to evaluate it, but it crashes immediately when I open a sample file or when I click on "start painting".

OPERATING SYSTEM
Name: Mac OS X
Version: 10.11.6
Build: 15G17023
Architecture: Intel 64 bits
Language: Italian
Total Physical Memory: 16357 MB
Total Virtual Memory: 131072 MB

PROCESSOR
Number of Processors: 2
Logical Processors: 16
Manufacturer: GenuineIntel
Name: Intel(R) Xeon(R) CPU           X5570  @ 2.93GHz
Description: x64
Address Width: 64
Number of Cores: 8
Max Core Speed: 2925 MHz

VIDEO
Vendor Name: NVIDIA Corporation
Memory: 1536 MB
Driver Name: NVIDIA Quadro FX 4800 OpenGL Engine
Driver Version: 2.1 NVIDIA-10.11.14 346.03.15f10
Video Mode: 2560 x 1440 x 32
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[Jeremie Noguer]

Unfortunately the Quadro card in your workstation is way below our minimum specs for Substance Painter.
The minimum supported Qaudro hardware is the Quadro K2000.

[moenen]

Thank you very much Jeremie. Could you suggest me a good alternative card? The minimum choice is the quadro k2000. A medium choice and a optimum choice?

[Jeremie Noguer]

I'm not sure what Apple offers but I would make sure to only upgrade to a GPU that Apple supports officially (as in shipped with some of their workstations) since we don't support non-Apple drivers on MacOs for Painter.

[moenen]

I could buy a Nvidia GPU for mac. The drivers are always supported by Nvidia. In my system preferences, on my mac,  I have a NVIDIA driver manager and I download all the drivers without any problem. In a few word, by my personal experience, if you have a Mac, and you have the money and the slot space for a big Nvidia GPU for mac, you can mount and use it without any problem since the drivers are provided by Nvidia.