Author Topic: Substance Painter viewport stuttering whilst painting  (Read 908 times)


So I just recently upgraded my system and I am having issues in painter. Any project I open and try to work on, the viewport stutters and lags whilst painting. I have even tried the meetmat sample project with the same results. I hope its not a performance issue as it worked flawlessly on my previous setup. I know changing the working resolution helps but even on 512 it happens and my previous setup handled 2k perfectly fine.

Previous setup:
i7 3770k @4.4Ghz
32GB Corsair Vengeance DDR3 1666Mhz
ASUS z77 Extreme 4
Samsung 850 EVO 250GB SSD
Windows 7

Current setup:
AMD Ryzen Threadripper 1920x @4Ghz
G.SKILL Trident Z 32GB DDR4 3000Mhz
ASUS ROG Zenith Extreme
Samsung 850 EVO 250GB SSD
Windows 10

Any help would be much appreciated.
Attached is painter log and dxdiag.

I see you have a SLI setup, is SLI enabled in your drivers ?
We don't support SLI so it could have conflict issue.
Don't forget your log file. It can be exported from the Help menu of the software.
Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

Hi Froyok

Thanks for the reply. With SLI disabled I still experience the same issues.


It seems even when launching painter, it causes my whole system to hang. I have also noticed that it takes longer to load into painter than before. Tried an earlier version I had and got the same results. I have disabled SLI, fresh drivers, reinstalled, checked for any software conflicts, removed anti virus, set the environment variable for the license key and still no success. I'm tempted to do a fresh install of windows again.

Any knowledge on this topic would be much appreciated as I am a student and deadlines wait for no-one. XD