Author Topic: substance designer crashing macbook Pro Yosemite 10.10.5 update  (Read 2292 times)

Hi I'm having trouble running getting substance designer to start on my mac book pro running Yosemite 10.10.5

Substance painter and BitMap2Materials work fine..

I've tried what others have suggested, deleting the original key and in the library folder.. re downloading and replacing.



Thank you in Advance I've heard good things from a Gnomon workshop I attended and would really like to learn.

Hi Forcestatus,

Can you give me more details on your crash ?
Do you crash when creating a new substance or it crashes before you can create anything ?

The next time Designer crashes, can you send a crash report please ?
I will receive your callstack and log which will help me to understand why you can't start SD.

There is a know issue with an updater on 2017.1.0
You can't create a substance without crashing if you use custom templates which contain a curve node.
So can you check if you use custom templates ? Open the 'new substance graph' window and check if you have more graphs than those by default.

 
QA Analyst

Hi Celine Dameron,

This crash unfortunately occurs right after the splash screen but before substance designer opens and I'm unable to submit a crash report. All I get is the "substance designer quit unexpectedly" but I notice now that this report is not sent to you guys but to apple.  :'(

I have not had substance designer installed before on this mac... Substance Bitmap2 and substance designer are working just fine though.

Is there anything else I can send through to you that may help?


Here is abit of info about my mac ..

VM Region Summary:
ReadOnly portion of Libraries: Total=321.2M resident=217.5M(68%) swapped_out_or_unallocated=103.6M(32%)
Writable regions: Total=378.1M written=210.4M(56%) resident=222.1M(59%) swapped_out=0K(0%) unallocated=156.1M(41%)
 
REGION TYPE                      VIRTUAL
===========                      =======
CG backing stores                  6956K
CG image                             60K
CG shared images                    464K
CoreAnimation                        16K
CoreImage                            16K
CoreUI image data                    48K
IOKit                              12.3M
Kernel Alloc Once                     8K
MALLOC                            330.4M
MALLOC (admin)                       32K
OpenCL                               16K
STACK GUARD                        56.1M
Stack                              14.7M
VM_ALLOCATE                        17.1M
__DATA                             29.9M
__GLSLBUILTINS                     2588K
__IMAGE                             528K
__LINKEDIT                         88.2M
__TEXT                            232.9M
__UNICODE                           552K
mapped file                        67.6M
shared memory                         4K
===========                      =======
TOTAL                             860.3M

Model: MacBookPro11,3, BootROM MBP112.0138.B18, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.19f12
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.6f4 17916, 3 services, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en0
Serial ATA Device: APPLE SSD SM1024F, 1 TB
USB Device: Internal Memory Card Reader
USB Device: Cintiq 13HD touch USB Hub
USB Device: Cintiq 13HD Touch Tablet
USB Device: Razer Tartarus Chroma
USB Device: Cintiq 13HD Touch
USB Device: CP2102 USB to UART Bridge Controller
USB Device: Razer Mamba
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1


Last Edit: July 13, 2017, 12:12:01 pm

I did find these crash reports in /Library/Application Support/CrashReporter/

Substance Designer_40BFADB0-88A1-58A2-A10B-02EC2EE80FDB.plist

hope they can help.. I'm gonna try one more time to uninstall and reinstall but maybe try to a different drive??

Hi Forcestatus,

Thanks for the info but I need more :)
Can you send me your log file, please ?
You will find it here : library/Application support/Allegorithmic/substance Designer

Thanks !
QA Analyst

Hi,

We identified a crash with OS X 10.10. We will ship a hotfix ASAP.
In the meantime, it works fine with OS X 10.11 and 10.12.

Cheers,
Head of Product Management