Author Topic: Substance Designer bought from Steam crashes on startup  (Read 3492 times)

Hello Allegorithmic,

I just bought the 3 products bundle on Steam Mac and Substance Designer crashes on startup. The 2 other softwares are running fine. I also downloaded the trial just to make sure but it also crashes.

Any help on why it crashes and how to solve it?

Thank you very much,
Philippe Côté

Hi Philippe,

We are investigating on this issue but I need someone to send a crash report to get back a callstack.
So did you send a crash report ?
If no, can you launch Designer and create a new substance.
After crashing, relaunch Designer. The crash report window will appear.
Fill the description with 'crash creating a new sbs' and send it.
I will receive your log file and your callstack.
I will contact you back using your mail.

Thanks ! :)
QA Analyst

We found why Designer crashes on start.
It's due to custom templates which contains a curve node.
So here is a workaround :
- launch Designer (do not create a new substance)
- open the folder which contain your custom templates
- drag and drop all your sbs into Designer and update them
- go to 'file' -> 'save all'

Now you should be able to create new substance.
We are working on a fix for this.
QA Analyst

Hello Celine,

Yes, I did send a crash report.

In fact, I don't even have time to see the splash screen, it crashes like 0.1 second after I launch the software.

I'll be waiting for more instructions.

Thank you very much for your help!

Philippe


Hi Philippe,

We are investigating on this issue but I need someone to send a crash report to get back a callstack.
So did you send a crash report ?
If no, can you launch Designer and create a new substance.
After crashing, relaunch Designer. The crash report window will appear.
Fill the description with 'crash creating a new sbs' and send it.
I will receive your log file and your callstack.
I will contact you back using your mail.

Thanks ! :)

Same situation.
Substance Designer 2017.1 osX crashes every time on launch.
Press launch button then title screen appears.
After that osX crash report appears.
No Substance Designer tool window.

I tried to reinstall.
Tried My Mac Pro and Mac book Pro.
Still no luck. I only saw Substance Designer title screen.

Some fix patch, please.

kvb


Same situation.
Substance Designer 2017.1 osX crashes every time on launch.
Press launch button then title screen appears.
After that osX crash report appears.
No Substance Designer tool window.

I tried to reinstall.
Tried My Mac Pro and Mac book Pro.
Still no luck. I only saw Substance Designer title screen.

Some fix patch, please.

Identical problem here too.

FYI: not purchased through Steam (if that makes any difference).

Hi Kei0221 and kvb,

If you don't crash when creating a substance and because you are working on mac, check this :
https://support.allegorithmic.com/documentation/display/SPDOC/Software+conflicts

Here is a list of softwares which are in conflict with Designer and Painter.
If you have one of them on your mac, it's pretty sure that's the reason why your Designer crashes at launch.
 
 
QA Analyst

Thank you for instruction Celine.
I checked Softwares on my Mac, but nothing installed except Anti-Virus software.
So I disable it and reinstalled Substance designer.
(I Used Standard installer. Not from Steam.)
But it crashed same after the title screen.

As pcote mentioned, Painter and B2M are fine.

I will wait for fixes.

kvb


Again, the same outcome.  I have none of that software installed and Painter and B2M both launch just fine.

Just my 2 cents and I think you can add this to your list of programs that can cause some stability issues in Designer. When I installed my Nvidia drivers (latest ones) I also had Geforce Experience installed next to it. Shadowplay caused my Designer files to crash almost immediately after and often times also before opening.

Hi all,

First, thanks Pimhendriks for the advice !
For the others, I will contact you by PM for more info !
QA Analyst

I am using Mac with Sierra 10.12.5 operating system. Substance Designer 2017.1.3 always crashes at startup. I downloaded the install from the allegorithmic website. I don't have any of the listed conflicting software installed. The other allegorithmic programs start fine. I have submitted several crash reports. Has any progress been made on this issue?
Last Edit: September 23, 2017, 08:33:43 pm

I had the same problem, and resolved it by removing the Allegorithmic Saved Application directories.

In a terminal do this to remove them:

rm -rf ~/Library/Saved\ Application\ State/com.allegorithmic.substance-*
rm -rf ~/Library/Saved\ Application\ State/org.allegorithmic.substance*