Author Topic: Substance Painter wont Update! Please help!  (Read 1805 times)

Substance painter has been giving me an error message stating that i cant update even though my internet is fine: https://gyazo.com/0100df3c30f30da95448874edac82da0

Substance Painter 1.7.3 is the last 1.x release. If you purchased Substance Painter 2, you will need to download it from the website directly instead of updating through the tool.

So you are saying that I paid for a program that wont update and will be forever updated from this point?!? So my parents paid around $800 for all the programs and now I have to pay more money if I want to update it? That's pretty stupid >:(

Substance Painter 1 was released in October 2014, more than 3 years ago, and received plenty of updates. The price at that time for Substance Painter + Substance Designer Indie was $300.

I would invite you to look at all the new features and updates that we added in Substance Painter 2 since then and decide if it's worth the $75 upgrade.

@Zanny,

Here is an example of the normal approach to "purchased" software (as opposed to "rented"):
Buy v1.0 --- Get free updates 1.1, 1.2, 1.3 and so on
Then
Buy v2.0 --- Get free updates 2.1, 2.2, 2.3 and so on
Then
Buy v3.0 --- Get free updates 3.1, 3.2, 3.3 and so onetc.

Remember:
a) There is no guarantee how many updates you will get
b) If you bought the next-to-last update (perhaps you bought v2.4), you'd get only one free update
c) If you bought the last update (say, 2.5) you would get zero free updates

Allegorithmic's new approach for "buying" software guarantees you one full year worth of updates.
It's not a bad deal.
Hobbyist
----------
Common "Help" suggestions:
- LOG FILE tips - https://forum.allegorithmic.com/index.php/topic,22451.0.html
- LICENSING issues https://www.allegorithmic.com/contact
- ATTACH files and pictures to posts: https://forum.allegorithmic.com/index.php/topic,23670.0.html

Ok well how do i update it and buy say substance 2?

Go to the Allegorithmic homepage.
Find the "Download/Buy" button (do it when you're logged in to your account).

It will be the "Painter" version.
They stopped numbering their releases now, because of their new "one-year update" licensing plan, but it still has a version number (currently 2017.1).

Also, assuming you BUY (rather than lease) the software, it is still yours to keep.  It will continue to work if you don't renew your license next year, you simply won't get more updates after that.
Hobbyist
----------
Common "Help" suggestions:
- LOG FILE tips - https://forum.allegorithmic.com/index.php/topic,22451.0.html
- LICENSING issues https://www.allegorithmic.com/contact
- ATTACH files and pictures to posts: https://forum.allegorithmic.com/index.php/topic,23670.0.html