Author Topic: Substance Painter crash  (Read 1009 times)

I have a weird problem. I was using windows 10 and substance crashed all the time. Of course I reinstalled Nvidia drivers and changed TDR.
So I made a clean windows 7 install, then installed nvidia drivers and after that substance painter, it just keep crashing with a clean install. I really dont know what to do.

Any idea ? Any hardware unsopported by substance ?

Intel i7 3370k
Nvidia GTX1060 (MSI)
venegance 16GB Ram (2x8 dual channel)
Windows 7 ultimate x64

Anyone knows how can I talk to a developer?


Hi,

It crash with any projects or just with big projects ?
Can you send me a crash report, and please give me your e-mail to find your crash report in the backlog.

Best regards,
QA Analyst and Technical Artist at Allegorithmic

Hi Damien,

It happens with medium/big projects.
When I try to send a crash report, most of the times it doesnt work.
In my last test my PC rebooted twice.
I made a clean install of windows twice and Im pretty sure that it is a hardware problem.
I downloaded a software to see temperatures and my processor is kind of overheating I think (i7 3370k reaches 72º Celsius or 345,15 Fº for a moment and substance crash),

Does substance painter use the processor at full performance when baking? or it just uses the GPU ?

Thank you very much

Quote
Does substance painter use the processor at full performance when baking? or it just uses the GPU ?
Some bakers mostly use the GPU, some use both the GPU and the CPU (e.g. all the bakers using a high poly and a low poly mesh).

Of course I use high poly & low poly meshes to bake.
I am pretty sure it is a hardware problem.
Is substance painter not compatible with any specific hardware?