Author Topic: Wacom Intuos 4 - Substance Painter 2.5  (Read 1575 times)

Hi

Just updated to SP 2.5, and suddenly the wacom don't work correct. I can choose everything except rotating and zooming?

Please attach your log file : https://support.allegorithmic.com/documentation/display/SPDOC/Exporting+the+log+file
Are your wacom drivers up to date ?
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

Yes driver is updated and I restarted to make sure all was ok.

Attached log file.

I also use astropad, and now this doesn't work, after the update to 2.5

Now it works for 10 sec.

So if I go to another program, and return after some minutes it start to work, but only for some seconds.

Wanted to add, if I use normal mouse/trackpad it works fine.

I can only suggest to try different drivers or to contact Wacom about it.
Other users where in a similar situation : https://forum.allegorithmic.com/index.php/topic,15354.0.html
On my side I can't reproduce the issue.
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

Hi

No support from Wacom

Where can I download the previous version of SP?

THX.

Everything else works, except inside the work area, so you can't rotate zoom etc. all menus etc work.

This has to be a substance error

Last Edit: February 23, 2017, 11:00:49 am
Don't forget your log file. It can be exported from the Help menu of the software.
-----------
Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.