Author Topic: OSX Crash when selecting outputs tabs  (Read 3164 times)

Just purchased this software and whenever I choose an output tab other than base color or roughness, B2M3 insta-crashes (no logs or error messages, just instant close).

I'm on a mac:
Machine: 27Inch Retina 5k Late 2014
Memory: 32Gb 1600Mhz DDR3
Graphics: AMD Radeon R9 M295X 4Gb

Can someone please help?

Just purchased this software and whenever I choose an output tab other than base color or roughness, B2M3 insta-crashes (no logs or error messages, just instant close).

I'm on a mac:
Machine: 27Inch Retina 5k Late 2014
Memory: 32Gb 1600Mhz DDR3
Graphics: AMD Radeon R9 M295X 4Gb

Can someone please help?

Hi,

I'm very sorry for this issue. I can't seem to replicate the issue but I have an NVidia GPU on my Mac. This issue is most likely related to the Radeon GPU. We are only support AMD Radeon HD 7000 and above. From your specs, it looks like the GPU is an older Radeon. What version of OS X do you have?

In the B2M application, can you go to Options>Switch Engine and set it to the SSE2 option. This is the CPU engine. Please let me know if that stops the crash.

Cheers,
Wes
Head of Substance Demo Art Team
the3dninja@adobe.com
Twitter: The3DNinja

Hi Wes

same here…
Mac Pro (Late 2013)
3,5 GHz 6-Core Intel Xeon E5
16 GB 1866 MHz DDR3
AMD FirePro D500 3072 MB

Even with SSE2 option.

Thank You for Your reply.

Massimo

Hi Wes

same here…
Mac Pro (Late 2013)
3,5 GHz 6-Core Intel Xeon E5
16 GB 1866 MHz DDR3
AMD FirePro D500 3072 MB

Even with SSE2 option.

Thank You for Your reply.

Massimo

Hi Massimo,

Thanks for providing the specs. I have sent this to the developers. I'm very sorry for this issue.

Cheers,
wes
Head of Substance Demo Art Team
the3dninja@adobe.com
Twitter: The3DNinja

Same here...

iMac (Retina 5K, 27-inch, Late 2014)
4 GHz Intel Core i7
32 GB 1600 MHz DDR3
AMD Radeon R9 M295X 4096 MB

and "Switch Engine and set it to the SSE2 option" : not working

B2M is unusable for me :(

I have the same issue where B2M3 crashes when clicking the tabs.
This occurs with the stand alone application and opening the sbsar in Substance Player.

MacPro 5.1
3.46ghx dual Xeons (12 cores)
96Gb Ram
4X SSD
12gb GTX Titan X

OS 10.11.6
Nvidia web drivers and CUDA up to date.

I have the same issue where B2M3 crashes when clicking the tabs.
This occurs with the stand alone application and opening the sbsar in Substance Player.

MacPro 5.1
3.46ghx dual Xeons (12 cores)
96Gb Ram
4X SSD
12gb GTX Titan X

OS 10.11.6
Nvidia web drivers and CUDA up to date.

Hi,

I have alerted the devs to take a look at this issue.

Cheers,
Wes
Head of Substance Demo Art Team
the3dninja@adobe.com
Twitter: The3DNinja