Author Topic: Substance Painter stops saving the project and crashes to a Blue Screen  (Read 2143 times)

Hello!

I have some serious issues with Substance Painter 2 and don't know what else I can try to fix this.
Whenever I work with Painter and use a material, I can't save my project anymore.
Sometimes Substance Painter crashes to the Desktop, sometimes the whole system melts down to a Blue Screen.

I'm working on a project right now where I was able to create some fill layers, masks etc. and it worked fine.
As soon as I'm using a material from my shelf things mess up completely.

I checked out various known issues already - nothing fits.
Attached all the log files I could find.

Using Windows 10 and an NVidia 970 btw.

Thanks in advance!
PS: Please let me know if you need anything else

If you get blue screens, it's unlikely our software is responsible. It's more likely related to a driver issue.
I would suggest trying to downgrade the drivers of your GPU for example.
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

Hi! Thanks for your reply.

I can try to downgrade the GPU driver.
But still - I ONLY get a blue screen when using Substance Painter.
Actually never had a blue screen before - the system is usually really stable.

Also, I don't always get a blue screen. Sometimes Painter crashes to the desktop.
And that always happens when I use any material from Shelf.

I also have Substance Designer where I use materials from the shelf - no problems there.


Hi again!

I downgrade the GPU driver to a February version - same issue.
I'm on the latest Substance Painter version.

These are the steps to reproduce the problem:
1) I got a project set up and saved.
2) I add any substance material to the project
3) Try to save under a new name
4) Substance crashes
5) When i continue working (reopen substance, do some more stuff) the computer crashes to a blue screen.

As mentioned before, this only happens with Substance Painter. Designer and any other software work perfectly.
Plus I never had blue screen before with my current installation.
Already re-installed Substance Painter - no luck, same issue.

Is there anything else I can try to get around this?
I'm a bit under pressure to finish a project and really need Substance Painter for that.

Thanks in advance!


Does this happen only to this one project, or does it happen even for a brand new project?

If only this one file, can you get it to the Substance team so they can take a look at it directly?
Hobbyist
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Hey!
Thanks for the quick reply!

I just double checked - it happens with every project I create in Substance Painter.
From what I can tell, things get weird whenever I use masks.

For this test project I did the following:
- imported a mesh and added a material layer from the shelf
- saved the project a couple of times - works fine
- added a mask and selected a couple of polyons
- added a material from the shelf beneath the mask layer (inside a folder)
- tried to save under a new name
- project doesn't save -> Substance Painter crashes

Please let me know if you need anything else.

Thanks in advance!

Short update:
I have the same issue after updating to Substance Painter 2.4

Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

Sure!
See attachment!

I see that you are still running on the latest drivers. What version did you try exactly ?
As for your GPU model, we have multiple 970 here at work and don't encounter any BSOD like you do.
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

Hello!
Yes, after I tried an older driver without success I updated it again. Didn't make any difference.

When I downgraded I used this driver:
Version 361.91, 15.02.2016

But the issue was the same.
Let me know if you need anything else.

Would you be able to try a different GPU ?
That would help isolate further the issue.
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

No, sorry - I only got this GPU.

I noticed in Task Manager that the CPU and memory usage  of Substance Painter continues to increase once I try to save my project.
Just in case that hints to a solution.

Is there any kind of log I can check to see if a driver crashed or something?
I also unplugged all USB devices (besides Keyboard + Mouse) to check if that would help.
Right now I'm checking my system for old drivers.

It's really weird.
Is there some known issue/incompatibility list of hardware or software that conflicts with Substance Painter? Maybe I got something on my system that creates an issue?


One thought:
Is it possible that Painter crashes because the Shelf didn't yet fully create all thumbnails?
I'm using a huge library. Mostly stuff from GameTextures (and thumbnail generation is insanely slow - almost a minute per material)

You can try moving away from the shelfs your default database to see if that helps indeed.
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.