Author Topic: SP crashing at 4096x  (Read 1769 times)

Hello,

my trial ended about 1 week ago. I would like to buy SP however I have trouble when using SP with 4096 maps.

2048 is fine, however 4096 always causes the software to slow down and stop functioning, either crashing or foricng me to quit.


i am using windows 7,


16gb RAM,

Graphics card...


AMD Sapphire (174B - E244) 1024MB

Catalyst 15.10 Beta - 15.201.1151.1005 atig6pxx.dll

OpenGL 4.5 (AMD Radeon HD 7700 Series with 305 ext.)

OpenCL 1.2, Capeverde compute units:10@1000MHz

any suggestions as to what is the  cause would be a big hleping in me moving along and completeing my purchase. thanks.


Did you send a crash report ? Or is that a driver failure (TDR) ?
In any case, please attach a log and dxdiag file. See :
- https://support.allegorithmic.com/documentation/display/SPDOC/Exporting+the+log+file
- https://support.allegorithmic.com/documentation/display/SPDOC/Exporting+a+DXDiag
Don't forget your log file. It can be exported from the Help menu of the software.
-----------
Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

Did you send a crash report ? Or is that a driver failure (TDR) ?
In any case, please attach a log and dxdiag file. See :
- https://support.allegorithmic.com/documentation/display/SPDOC/Exporting+the+log+file
- https://support.allegorithmic.com/documentation/display/SPDOC/Exporting+a+DXDiag

hi,
 sorry for the late reply, I dont think I can send a crash report as the trial has expired, but if I selected 4096x it quickly slowed down before crashing.

any idea?

Can you at least attach your log file and dxdiag ?
Also please note that your hardware is below our minimum specifications : https://www.allegorithmic.com/products/tech-specs
Don't forget your log file. It can be exported from the Help menu of the software.
-----------
Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

hi sorry for the late reply.

I am using amd sapphire 7770 graphics card with 16gb ram, I think it should be supported.

where can I find the log file?

here is the dxiag...

Sorry, the minimum specification for Substance Painter is 2GB of VRAM. Your graphics card has only 1GB of VRAM and that is currently not sufficient to work at 4k resolutions in Painter in the general case.