Author Topic: Unable to download source materials  (Read 1991 times)

Hi,

I'm suddenly unable to download any materials from Source.
I get the following message: Hash index is not defined substance painter

Had no problem with this this week, just now.

I hope anyone knows more about this.

Cheers!

Sorry, accidentally uploaded 3x same log file

Hi,

This issue seems to happen when you have 0 points available on your Substance Source account.
Can you please confirm if it's the case?

Cheers,
Head of Product Management

It happens to me as well. The same thing. At this point it's getting very frustrating because my work depends on it and substance painter's problems never get fixed even if a patch comes out every day.

Hi,

This issue seems to happen when you have 0 points available on your Substance Source account.
Can you please confirm if it's the case?

Cheers,

No, i have 379 materials left.

Hi,

We reproduced the issue, we are investigating about it.

Cheers,
Head of Product Management

Any news on this? Getting the same error, 149 points.