Author Topic: Can't open Substance Painter 2  (Read 1091 times)

hi, I can't open Substance Painter 2 and I also cannot run Substance Designer unless I use my integrated GPU. While that implies my GPU (Nvidia GTX 660m) isn't suitable for the program (or configured perhaps) Intel Integrated Graphics apparently is. Who knew. Anyway-

The program instantly crashes with the following;

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Substance Painter 2 is a texture authoring program has stopped working;

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   Substance Painter 2.exe
  Application Version:   2.1.0.0
  Application Timestamp:   57504e68
  Fault Module Name:   StackHash_d587
  Fault Module Version:   0.0.0.0
  Fault Module Timestamp:   00000000
  Exception Code:   c0000005
  Exception Offset:   000007fef8c90004
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   1033
  Additional Information 1:   d587
  Additional Information 2:   d5879a128e7a0f335f9e70ab7ad6eec2
  Additional Information 3:   a3bb
  Additional Information 4:   a3bb7deed6b075f88761966b6e4eb3bf

---------------------------

I captured the process with Procmon and included both that and my DxDiag log.

Thanks.





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Just for the sake of bug fixing I also decided to capture the Substance Designer 5 process with Procmon. I allowed it to attempt to start without running it with integrated graphics to see if it was related.

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   substance_designer.exe
  Application Version:   2.0.0.0
  Application Timestamp:   572a0440
  Fault Module Name:   StackHash_709b
  Fault Module Version:   0.0.0.0
  Fault Module Timestamp:   00000000
  Exception Code:   c0000005
  Exception Offset:   000007fef8c90004
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   1033
  Additional Information 1:   709b
  Additional Information 2:   709b54635364163dab1c2a7dbc1fceb0
  Additional Information 3:   8d21
  Additional Information 4:   8d21364d6dba47f49399fd9c550dae65

The Designer log was added to the attachments, thanks again
Last Edit: June 08, 2016, 02:07:26 am